Jonathan
Stoddart

Senior Technical Support Engineer

• Subject Matter Expert for Alarms (EMEA) — synced with engineering on new features, handled escalations, fielded team questions, and developed training material for new engineers.
• Performed deep packet capture analysis to resolve endpoint communication issues, advising customers on firewall and network configuration across TCP/IP, UDP, TLS, HTTP, and RTSP.
• Built an internal tool for testing Verkada API endpoints, letting the support team reproduce customer issues and verify functionality — saving significant engineering time.
• Root cause troubleshooting of Linux-based hardware (cameras, servers, access points, controllers) using DataDog and Grafana to diagnose issues and proactively identify fleet-wide patterns.
• Assisted enterprise customers implementing SSO via Azure, Okta, SAML, OIDC, and SCIM for identity management.
• Supported customers integrating REST APIs for alerting, streaming, and custom automation with third-party platforms.
• Contributed to internal and external knowledge bases across 10+ articles; triaged and filed bug reports via Linear and JIRA.

IT Operations Engineer

• Led 2 pilot site launches as on-site build lead — co-ordinating international stakeholders, deploying network and server infrastructure, and delivering a new warehouse management system on time and under budget.
• Independently designed and deployed a secure file-sharing service for the Amazon Apprenticeship team using AWS CloudFormation, IAM, S3, Transfer Family, Lambda, and Secrets Manager.
• Automated keypad provisioning with Bash scripting, cutting provisioning time by 90% and sharing the solution across UK fulfilment centres.
• Wrote IP-to-physical-location tooling using LISP, TCP/IP, and ARP, reducing device search time by over 50%.
• Maintained a 99% SLA at the busiest UK Amazon site by ticket volume and items shipped.
• Reduced site energy costs by over £10,000/year through access switch consolidation and device utilisation review.
• Delivered projects across 10+ robotics, sortation, fulfilment, and delivery sites, including LPR gates and Monitron IoT fault-detection installations.
• Mentored IT technicians and acted as technical escalation point for complex incidents and projects.

IT Analyst

• Migrated organisations from on-premise systems to Azure and Microsoft 365, virtualising physical servers to improve reliability and maintaining group policy and security throughout.
• Proactively monitored backup, network, AV, and patch management systems; worked with clients to ensure infrastructure integrity.
• Implemented managed backups, Windows Server, and Microsoft Exchange across production environments.
• Authored PowerShell scripts to automate user lifecycle management in Exchange and Active Directory.
• Advised stakeholders on Microsoft 365 licensing and cost optimisation across 100+ client organisations.